Frequently Asked Questions
Common questions and answers about CortexEDR, security scanning, and platform features. Can't find what you're looking for? Contact our support team.
🚀 Getting Started
How do I get started with CortexEDR?
Simply sign up for a free account at cortex-edr.com, connect your GitHub repository, and run your first scan. Our getting started guide will walk you through the entire process.
What types of repositories does CortexEDR support?
We support public and private GitHub repositories. For private repositories, you'll need to provide appropriate access tokens. We scan repositories up to 50MB in size and support all major programming languages and frameworks.
How long does a typical scan take?
Scan times vary by repository size: small repos (<50 files) take 2-3 minutes, medium repos (50-200 files) take 5-8 minutes, and large repos (200+ files) can take 10-15 minutes. You'll receive real-time progress updates during the scan.
Do you store my source code?
No, we do not store your source code. We perform analysis on ephemeral environments and only persist encrypted security manifests and metadata. Your code is never retained after analysis.
💰 Pricing & Plans
What's included in the free plan?
The free Vibe Coder plan includes 5 scans per month, basic security analysis, PDF reports, and email support. It's perfect for individual developers and small projects.
How do I upgrade my plan?
You can upgrade your plan anytime from the dashboard. Visit your account settings, click "Upgrade Plan", and select your preferred tier. Changes take effect immediately, and you'll be prorated for any unused time.
Do you offer refunds?
Yes, we offer a 30-day money-back guarantee for all paid plans. If you're not satisfied with our service, contact our support team within 30 days of purchase for a full refund.
Are there enterprise discounts?
Yes, we offer custom enterprise pricing for teams of 50+ developers. Contact our sales team at enterprise@cortex-edr.com for a quote.
🛡️ Security & Technical Questions
How accurate are your security findings?
Our AI-powered analysis achieves 95%+ accuracy for known vulnerability patterns. We use multiple detection methods including static analysis, pattern matching, and machine learning. All findings include confidence scores and detailed explanations.
What if I get false positives?
False positives can occur. Each finding includes verification guidance to help you determine if it's a real issue. You can mark findings as "false positive" in your dashboard, which helps us improve our detection algorithms.
How do you handle sensitive data?
We implement multiple layers of security: end-to-end encryption, SOC 2 Type II compliance, regular security audits, and strict data retention policies. No sensitive data from your codebase is ever stored permanently.
What languages and frameworks do you support?
We support all major languages and frameworks:
🔗 Integration & API
How do I integrate CortexEDR into my CI/CD pipeline?
We provide native integrations for GitHub Actions, GitLab CI, Jenkins, CircleCI, and more. Our API supports webhook notifications and programmatic scanning. Check our webhooks documentation for setup instructions.
Can I export scan results?
Yes, you can export results in multiple formats: PDF reports, JSON data, CSV summaries, and shareable links. Enterprise plans also include custom report templates and API access for programmatic exports.
Do you support custom security rules?
Enterprise customers can define custom security rules and policies. Our team can help implement organization-specific security requirements and compliance frameworks.
👤 Account & Billing
How do I change my billing information?
Visit your account settings, click on "Billing & Payments", and update your payment method or billing address. Changes take effect on your next billing cycle.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time from your account settings. You'll retain access to your scans and reports until the end of your current billing period.
Do you offer team accounts?
Yes, our Developer and Enterprise plans support team accounts with role-based access control, shared repositories, and team analytics.
Still Need Help?
Can't find the answer you're looking for? Our support team is here to help.